How long does it take to receive my order?
Delivery time is 2 to 8 weeks after payment confirmation. However, our orders are typically delivered within an average of 25 days.
Delivery time is counted from payment confirmation on business days, excluding Saturdays, Sundays, and holidays.
Once the purchase is confirmed, the order will be processed, which will take 1 to 10 days depending on demand. Rest assured, 97% of orders ship within 3 business days.

How do I track my order?
You can track it using the tracking code sent to your registered email address.
Since shipping is international, it may take 3 to 10 days for the code to appear.
To track your order, you can use the link in the post:
https://www.17track.net/pt
Couriers take 3 to 10 days to upload international codes to the system, so if your code doesn't work, please be patient and try again later.

Will I be charged customs duties?
Do not.

I received my product but it is incomplete:
Generally, when your order has multiple items, it may be sent in separate shipments, as we use different distribution channels. You may receive the items on different dates. So don't worry if you don't receive all your orders at once; they will arrive.

Will I receive the product at my home?
Yes, most orders are shipped to the shipping address.
However, you may need to pick up your order at your local post office if the address cannot be located or there have been multiple failed delivery attempts (address unavailable).
We ask that you track your order using the tracking code provided in your email so that it doesn't return to the sender if you're waiting for pickup for an extended period.
NOTE: Make sure the shipping address on file is correct.

I entered the wrong address. What do I do?
Most orders ship the next day.
Please email us the day you placed your order so we can update your address before it ships.
We can't make any corrections after the order has shipped.

The tracking shows it was delivered, but I haven't received it. What do I do?
Ask the residents of your home. They may have accepted the order and you don't know it yet.
You can also contact your local post office. Sometimes, the tracking code tells you it was delivered while the order is still at the local post office, and that the delivery may have been delayed and will be delivered the next day.
Please also check your mailbox to make sure you haven't received any notifications from the carrier. If there was a failed delivery attempt, a notification will be left informing you of the incident and providing guidance on how to deliver your order.
We can only provide a refund if the order is lost in transit, meaning if your order has no tracking updates 60 days after the shipping date. Delivered orders cannot be refunded.

Logistics method: We ship by sea, which usually takes 7-14 days
Shipping information: Free shipping for orders over $35
Express logistics: 7-9 days
Standard physical: 7-15 days